Success Stories
Real results from our partnerships with leading hospitality brands
Opening in under 30 days
A luxury beach resort needed to open within an extremely tight timeline to capture the peak season. Our team managed the complete pre-opening process, from team recruitment and training to SOP development and systems implementation.
We assembled and trained a team of 85 staff members, developed comprehensive standard operating procedures for all departments, and ensured seamless integration of all hotel systems. The property opened on schedule and achieved positive guest feedback from day one.
- • Team recruited, hired, and trained in 3 weeks
- • All SOPs developed and implemented before opening
- • 100% staff retention through opening month
- • 92% guest satisfaction score in first month
NPS +18 in 8 weeks
A 400-room city hotel was struggling with declining guest satisfaction scores and negative online reviews. We implemented a comprehensive guest satisfaction improvement program combining staff training, AI-powered feedback analysis, and rapid response protocols.
Our approach included daily feedback monitoring, weekly training sessions focused on pain points identified through AI analysis, and empowering front-line staff to resolve issues immediately. The results were dramatic and sustained.
- • NPS score increased from 42 to 60 in 8 weeks
- • Online review rating improved from 3.8 to 4.4 stars
- • Guest complaint resolution time reduced by 65%
- • Staff engagement scores increased by 24%
Transfers: −32% wait time
A resort group with multiple properties was facing guest complaints about long airport transfer wait times and inefficient vehicle utilization. We implemented our Transfer Manager system to automate and optimize the entire transfer operation.
The system automatically groups guests by flight times, optimizes vehicle routes, and provides real-time updates via WhatsApp. The impact on operational efficiency and guest satisfaction was immediate and measurable.
- • Average guest wait time reduced from 28 to 19 minutes
- • Vehicle utilization improved by 41%
- • Transfer-related complaints decreased by 76%
- • Annual transfer costs reduced by €47,000